As-salaamu Aleikum. Greetings from Dubai.
My name is Yen-chun Lin (Kimi Lin). I come from Taiwan. I was in HTMi for my Post Graduate Diploma in Events.
Now I’m doing my internship in The Ritz-Carlton, Dubai International Financial Centre as a guest relation agent.
Basically what I’m doing here is taking care the VIPs and assisting all the guests.
Before the VIP arrive, arrange the amenities.
When the VIP comes, escort the VIP to the room ( in-room check-in) or Club Lounge to have a private check-in.
When the VIP in house,engage with VIP and find out more preferences.
Because of my position, I have a lot of chances to meet famous people, like Bollywood stars, American singers, Italy opera singer, government’s ministers, ambassadors…
The most impressiveness person is Mr. Bill Clinton, the American former president. Before he arrived, we all so excited and nervous. Because only few people knew that he is coming. For sure, everything went smooth in the end. He is very friendly even took pictures with us.
In the Ritz-Carlton, all the employees have the inpower to create WOW stories for our guests. One of mine even been chosen to be shared with whole Ritz-Carlton in the world.
I’m very thankful for HTMi especially to Mr. Lack. I learned a lots from your front desk class.
Wish you all the best!!